Frequently Asked Questions (FAQ)
 

How long does delivery take?

Orders are usually processed within 1–3 business days. Standard delivery across the United Kingdom typically takes 5–10 business days. During busy periods, delivery may take slightly longer.
 

Do you provide tracking information?

Yes. As soon as your order has been dispatched, you will receive an email containing your tracking number so you can follow your parcel every step of the way.
 

Can I return my order?

Absolutely. We offer a 30-day return policy. Items must be unworn, unused, in their original condition, with all tags attached and in the original packaging.
 

How do I request a return?

Simply contact our customer support team at elloriana.store@gmail.com with your order number and the reason for your return. We'll guide you through the process.

When will I receive my refund?

Once your return has been received and inspected, your refund will be processed within 5–10 business days to your original payment method.
 

What payment methods do you accept?

We accept all major debit and credit cards, including Visa, Mastercard and American Express, as well as other secure payment methods available at checkout.
 

Do you ship throughout the United Kingdom?

Yes. We deliver to England, Scotland, Wales and Northern Ireland.
 

Can I change or cancel my order?

If your order has not yet been processed, we may be able to make changes or cancel it. Please contact us as soon as possible after placing your order.
 

What should I do if my order arrives damaged or incorrect?

Please contact us within 48 hours of receiving your order. Include your order number along with clear photos of the item, and we'll resolve the issue as quickly as possible.
 

How do I choose the correct size?

Each product includes a detailed Size Guide to help you find the best fit. If you need additional assistance, our customer support team is always happy to help.
 

Are your products high quality?

Yes. We carefully select every item to ensure it meets our standards for comfort, quality and timeless style before it becomes part of the ELLORIANA collection.
 

How can I contact customer support?

You can reach our customer support team at:

Email: elloriana.store@gmail.com

We aim to respond to all enquiries within 24 hours during business days.
 

Is my payment secure?

Yes. Every transaction is protected using secure encryption technology. Your payment information is processed securely through trusted payment providers and is never stored on our servers.
 

Do you offer free shipping?

We occasionally run free shipping promotions. Any current offers will be displayed on our website or at checkout.
 

Will sold-out items be restocked?

Some of our best-selling products are restocked regularly, while others are limited editions. If an item is out of stock, we recommend checking back soon or subscribing to our newsletter for updates.